Refund policy

POLICIES — EFFECTIVE JUNE 2026

RETURN & REFUND POLICY

At Taylor Truck Box, we are committed to manufacturing premium aluminum truck storage, fuel transfer, and work truck solutions. We stand behind the quality of our products and strive to ensure every customer is satisfied with their purchase.

Because many of our products are large, freight-shipped, and built specifically for commercial and professional applications, the following return policy applies.

RETURN POLICY

30-DAY RETURN WINDOW

Unused and uninstalled products may be returned within 30 days of delivery with prior authorization from Taylor Truck Box.

TO QUALIFY FOR A RETURN, PRODUCTS MUST:

Be in new, resalable condition
Include all original packaging, hardware, and documentation
Show no signs of installation, modification, drilling, fuel exposure, or use
Be returned in the same condition in which they were received

RETURN AUTHORIZATION REQUIRED

All returns require a Return Authorization (RA) number issued by Taylor Truck Box prior to shipment. Returns received without authorization may be refused.

RETURN FREIGHT

Unless the return is the result of a Taylor Truck Box error or a verified manufacturing defect, the customer is responsible for all return shipping costs. Taylor Truck Box recommends insuring returned shipments — customers are responsible for products until they are received and inspected.

RESTOCKING FEES

Approved returns may be subject to a restocking fee of up to 20% of the purchase price. Original shipping charges are non-refundable.

NON-RETURNABLE ITEMS

Custom-built or made-to-order products
Special-order products
Products modified at the customer's request
Installed products
Products exposed to fuel, oil, chemicals, or other fluids
Clearance, closeout, or discontinued products
Products damaged after delivery

SHIPPING DAMAGE

INSPECT YOUR SHIPMENT IMMEDIATELY UPON DELIVERY

FREIGHT DAMAGE — ACT IMMEDIATELY UPON DELIVERY

Please inspect all shipments immediately upon delivery. If freight damage is visible:

1
Note all damage on the carrier's delivery receipt before signing.
2
Take photographs of the packaging and product.
3
Notify Taylor Truck Box within 48 hours of delivery at contact@jptaylorgroup.com.

Failure to report shipping damage within 48 hours may limit our ability to assist with freight claims.

ORDER CANCELLATIONS

CANCEL BEFORE PRODUCTION BEGINS

Legal seller: Taylor Truck Box is a brand of Taylor Metal Solutions, Inc. All products sold under the Taylor Truck Box brand are offered and sold by Taylor Metal Solutions, Inc.