Refund policy
POLICIES — EFFECTIVE JUNE 2026
RETURN & REFUND POLICY
At Taylor Truck Box, we are committed to manufacturing premium aluminum truck storage, fuel transfer, and work truck solutions. We stand behind the quality of our products and strive to ensure every customer is satisfied with their purchase.
Because many of our products are large, freight-shipped, and built specifically for commercial and professional applications, the following return policy applies.
RETURN POLICY
30-DAY RETURN WINDOW
Unused and uninstalled products may be returned within 30 days of delivery with prior authorization from Taylor Truck Box.
TO QUALIFY FOR A RETURN, PRODUCTS MUST:
Be in new, resalable condition
Include all original packaging, hardware, and documentation
Show no signs of installation, modification, drilling, fuel exposure, or use
Be returned in the same condition in which they were received
RETURN AUTHORIZATION REQUIRED
All returns require a Return Authorization (RA) number issued by Taylor Truck Box prior to shipment. Returns received without authorization may be refused.
RETURN FREIGHT
Unless the return is the result of a Taylor Truck Box error or a verified manufacturing defect, the customer is responsible for all return shipping costs. Taylor Truck Box recommends insuring returned shipments — customers are responsible for products until they are received and inspected.
RESTOCKING FEES
Approved returns may be subject to a restocking fee of up to 20% of the purchase price. Original shipping charges are non-refundable.
NON-RETURNABLE ITEMS
Custom-built or made-to-order products
Special-order products
Products modified at the customer's request
Installed products
Products exposed to fuel, oil, chemicals, or other fluids
Clearance, closeout, or discontinued products
Products damaged after delivery
SHIPPING DAMAGE
INSPECT YOUR SHIPMENT IMMEDIATELY UPON DELIVERY
FREIGHT DAMAGE — ACT IMMEDIATELY UPON DELIVERY
Please inspect all shipments immediately upon delivery. If freight damage is visible:
1
Note all damage on the carrier's delivery receipt before signing.
2
Take photographs of the packaging and product.
3
Notify Taylor Truck Box within 48 hours of delivery at contact@jptaylorgroup.com.
Failure to report shipping damage within 48 hours may limit our ability to assist with freight claims.
ORDER CANCELLATIONS
CANCEL BEFORE PRODUCTION BEGINS
BEFORE PRODUCTION
Orders may be canceled prior to production or shipment. Contact us as soon as possible if you need to cancel.
IN PRODUCTION OR PACKAGED
Once an order has entered production, packaging, or shipment, cancellation requests may be subject to fees or may not be eligible for cancellation.
CUSTOM & SPECIAL ORDERS
Custom and special-order products cannot be canceled once production has begun.
LIMITED WARRANTY
WE STAND BEHIND OUR CRAFTSMANSHIP.
Taylor Truck Box warrants its products to be free from defects in materials and workmanship under normal use and service.
THIS WARRANTY DOES NOT COVER:
Improper installation
Misuse, abuse, or neglect
Overloading or exceeding product capacity
Vehicle accidents or collisions
Unauthorized modifications
Environmental corrosion or chemical exposure
Normal wear and tear
WARRANTY REMEDY
Taylor Truck Box reserves the right to repair, replace, or otherwise remedy any product determined to be defective under the terms of this warranty.
TO FILE A WARRANTY CLAIM
Contact Taylor Truck Box Customer Service with your order number, a description of the defect, and photographs of the issue. We will review and respond promptly.
CONTACT@JPTAYLORGROUP.COM
FULFILLMENT & SHIPPING
BUILT TO ORDER. SHIPPED FROM ROSEVILLE, CA.
Orders are processed and fulfilled within 7–14 business days of purchase.
7–14 BUSINESS DAY FULFILLMENT
Orders are processed and fulfilled within 7–14 business days of purchase. Every unit is manufactured in-house at our Roseville, CA facility — built to order.
TRACKING PROVIDED
You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Follow your box from our facility to your door.
CARRIER-CALCULATED RATES
Shipping rates are calculated at checkout based on your location and order weight. We ship to all 50 US states.
QUESTIONS ABOUT YOUR ORDER OR A WARRANTY CLAIM?
Contact Taylor Truck Box Customer Service for return requests, warranty claims, or product support.
CONTACT US
TAYLOR TRUCK BOX CONTACT INFORMATION
Taylor Truck Box
9325 Viking Place
Roseville, CA 95747
279.205.2595
contact@jptaylorgroup.com